This Privacy Policy explains how Minchan Machiko ("the Studio," "we," "us," or "our") collects, uses, and protects your personal information when you visit minchanmachiko.com ("the Website") and use our commission services. By using the Website or submitting a commission brief, you agree to the collection and use of information in accordance with this policy.
We collect information necessary to process your commissions, communicate with you, and improve our services.
Information you provide directly:
Contact Data: Email address, Discord handle, or other social media communication handles.
Identity Data: Your VTuber/Creator name, and your legal billing name (required strictly for invoicing and payment processing).
Commission Data: Project briefs, lore documents, reference images, and any other materials submitted via our commission forms (hosted via Google Forms).
Information collected automatically:
Technical Data: IP address, browser type, device information, and operating system collected via standard server logs and website analytics.
Usage Data: Pages visited, time spent on the Website, and outbound link clicks.
Your data is used strictly for professional and operational purposes:
To evaluate, process, and deliver your commissioned artwork.
To communicate with you regarding project updates, revisions, and support.
To issue invoices and process payments securely.
To maintain our portfolio and promotional materials (in accordance with the licensing terms and NDA agreements outlined in our Terms of Service).
To protect against fraud, unauthorized transactions, or terms of service violations.
We understand the critical importance of privacy and identity separation in the VTuber and content creation industry.
Separation of Identity: Your legal name and billing information will never be publicly linked to your VTuber handle, character, or the commissioned artwork.
NDAs and Private Commissions: If you purchase a Full Buyout or a Privacy/No-Credit Add-on, all project details, including your association with the artwork, will remain strictly confidential and will not be displayed on our Website or social media.
We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers necessary to operate our business:
Payment Processors: Services like Wise, PayPal, or Stripe to securely process transactions. We do not store your credit card or bank details on our servers.
Form & Cloud Providers: Google Workspace (Google Forms, Google Drive) for securely collecting commission briefs and delivering final project files.
Our Website uses cookies to ensure basic functionality and improve user experience.
Essential Cookies: Required for the website to function properly (e.g., security, network management).
Analytics Cookies: Used to understand how visitors interact with the Website (e.g., measuring traffic sources). You can disable non-essential cookies via your browser settings without affecting your ability to view the site.
We use online advertising platforms, including Google Ads and Meta (Facebook) Ads, to promote our services. These platforms use tracking technologies (such as cookies, web beacons, and server-to-server tracking APIs) to measure ad performance and show you relevant advertisements based on your past visits to our Website.
Google Ads & Remarketing: Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your browsing history. You can opt out of personalized advertising by visiting Google’s Ads Settings.
Commission Files: As stated in our Terms of Service, we are not obligated to store or archive your project files or source assets after final delivery.
Administrative Data: Invoices, billing information, and communication logs are retained only as long as necessary to fulfill legal, tax, and accounting obligations.
Depending on your location (e.g., under the GDPR), you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data (subject to legal and tax retention requirements).
Withdraw Consent: Withdraw consent for promotional communications at any time.
Our Website and portfolio may contain links to third-party platforms (e.g., Twitch, YouTube, Twitter/X). We are not responsible for the privacy practices or content of these external sites.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: minchanmachiko@gmail.com
